Who should I contact?
You may find the answer to your question
on our Frequently Asked Questions page
. Failing that, here is how you can make
contact with the right people for your enquiry....
For timetable, ticket or train running information,
To report immediate issues with the stations,
lighting, or passenger information equipment,
- The Customer Services Manager for London
Midland, details below.
To report a long-running issue, grievance
or complaint, or to discuss wider issues
concerning the Abbey Line and its future,
- The Abbey Flyer Users' Group (ABFLY),
To report immediate issues concerning the
track, overhead line equipment, bridges,
level crossings, fencing, trees etc., contact:
To arrange a school or college visit using
the Abbey Line, to discuss CRP-related projects,
to discuss how your business or organisation
could become part of the CRP, or for any
other enquiries concerning the Abbey Line
Community Rail Partnership, contact:
- The Abbey Line CRP officer, details below
Deborah Carr is the Customer Services Manager
for the London North area of London Midland,
which includes the Abbey Line.
For enquiries or comments regarding day-to-day
upkeep and maintenance of the stations, including
lighting and passenger information equipment,
please contact her:
Deborah Carr, Customer Services Manager
c/o London Midland Trains
E-mail deborah.carr at londonmidland.com
Mobile: 07772 869789
PLEASE NOTE: Deborah is NOT a timetable enquiry
service, nor is she responsible for train
running, nor does she work for Network Rail
(who maintain the track and infrastructure).
Please only contact Deborah if you have an
enquiry directly related to one of the stations or the quality of service on the Abbey Line.
For enquiries or comments regarding the Community
Rail Partnership, please write to:
Abbey Line Community Rail Partnership
CHN 101, County Hall
E-mail crp at hertfordshire.gov.uk
or Tel: 07770 993162
Individuals are encouraged to participate
in the Community Rail Partnership via the
line's very active rail user group, 'ABFLY',
also known as the Abbey Flyer Users'
ABFLY are one of the Lead Partners in the
Community Rail Partnership.
For further information about the group,
what they do or how they could help you,
please see our ABFLY page
Or, you can contact:
John Webster, chairman ABFLY
17 Faircross Way
E-mail john.w.webster at ntlworld.com
Disclaimer: The information on this site
is provided in good faith by the Abbey Line
Community Rail Partnership. We have
tried very hard to ensure that the information
given is correct, but visitors to the site
are advised to check with the service
providers if any errors would cause them
inconvenience or expense. Contact numbers
for the service providers are given where
available. Please let us know of any
errors you find by emailing the Webmaster
"at" abbeyline.org.uk. Thank you.